Privacy Policy

Pinky Textile respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights regarding that data. It applies to all interactions with our website, inquiry forms, and communication channels.

Information We Collect

When you interact with our website or contact us directly, we may collect the following information:

• Contact details: Name, email address, phone number, and company name submitted through our inquiry form or direct communication.
• Business details: Country, product requirements, order specifications, and sourcing preferences shared during the inquiry process.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.
• Communication records: Email correspondence, WhatsApp messages, and phone call details related to business inquiries.

We do not collect sensitive personal data such as financial information, government identification numbers, or health-related data through our website.

How We Use Your Information

The information we collect is used exclusively for legitimate business purposes:

• Responding to product inquiries and quotation requests
• Preparing proposals, samples, and order documentation
• Communicating production updates and shipment information
• Sending relevant industry updates or product information (only with your consent)
• Improving our website experience and understanding visitor behaviour
• Complying with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality such as navigation and form submission.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and used solely to improve our content and user experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Services

We use the following third-party tools in the course of operating our website and business:

• Google Analytics: For website traffic analysis and behaviour tracking.
• WhatsApp Business: For direct communication with prospective clients. Messages sent through WhatsApp are subject to WhatsApp's own privacy policy.
• Google Fonts: For typography rendering. Google may collect limited technical data when fonts are loaded.

We select third-party service providers carefully and ensure they maintain appropriate data protection standards.

Data Protection Measures

We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, access controls, and regular security reviews.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

As an international textile exporter, we may transfer your data between our offices in India and our business contacts in other countries. When we do so, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inquiry data is typically retained for a period of 36 months following the last interaction. Active client data is retained for the duration of the business relationship and for a reasonable period thereafter for record-keeping purposes.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.