Refund Policy

Pinky Textile operates in the B2B bulk textile manufacturing and export segment. Given the nature of custom production, our refund policy is structured to balance fair business practices with the realities of made-to-order manufacturing. This policy applies to all commercial orders placed with Pinky Textile.

Bulk Order Conditions

All orders placed with Pinky Textile are commercial bulk orders governed by a confirmed purchase order and mutually agreed specifications. The following conditions apply:

• Orders are manufactured to the buyer's confirmed specifications, including fabric construction, colour, finish, width, and packing requirements.
• Production begins only after written order confirmation and receipt of the applicable advance payment.
• Once production has commenced, modifications to specifications may not be feasible and may incur additional costs.

Custom Production Orders

Custom production orders are manufactured specifically to the buyer's requirements and cannot be resold to other clients. Accordingly, custom production orders are non-refundable once production has commenced. This applies to:

• Custom-dyed fabrics
• Bespoke weave constructions
• Custom-width rolls
• Brand-specific packing or labelling
• Exclusive colour developments

We strongly recommend that buyers approve development samples before confirming custom production orders to minimise the risk of specification disputes.

Quality Inspection Procedure

All goods undergo rigorous quality inspection before dispatch. Our quality control process includes:

1. 4-point fabric inspection: Each roll is inspected for weaving defects, with defect points recorded per 100 linear yards.
2. Colour fastness testing: Wash, rubbing, and light fastness tests are conducted on production lots.
3. Dimensional stability check: Shrinkage testing is performed on finished fabric to verify compliance with the stated specification.
4. GSM verification: Random samples are weighed to confirm fabric weight within the agreed tolerance range.
5. Final lot comparison: Production lots are compared against the buyer's approved reference sample.

Inspection reports are available upon request and can be shared with the buyer prior to dispatch.

Quality Claims

If the received goods do not conform to the agreed specifications, the buyer may file a quality claim subject to the following conditions:

Claim Window

Quality claims must be submitted in writing within 14 calendar days of receipt of goods at the buyer's premises or nominated warehouse. Claims submitted after this period will not be accepted unless a prior written extension has been agreed upon.

Documentation Required

To process a quality claim, the following documentation must be provided:

• Written description of the defect or non-conformity
• Photographic evidence of the issue (close-up and full-width images)
• Affected roll numbers and quantity
• Copy of the original purchase order and packing list
• Third-party test report, if available, from a recognised textile testing laboratory

Claims without adequate documentation may be subject to delays or may not be accepted.

Claim Assessment

Upon receiving a claim, our quality team reviews the submitted evidence against the original production records, retained samples, and pre-shipment inspection reports. We may request the buyer to send representative fabric samples from the disputed lot for independent verification.

The assessment process is typically completed within 10 to 15 business days of receiving all required documentation.

Remedies

If a quality claim is found to be valid, the following remedies may be offered, depending on the nature and extent of the non-conformity:

• Replacement production: A new production run to replace the defective goods, subject to current lead times.
• Price adjustment: A mutually agreed credit or discount on the affected portion of the order.
• Partial refund: A refund proportional to the value of goods found to be non-conforming, processed to the original payment method.

The specific remedy is determined on a case-by-case basis through direct discussion between the buyer and our commercial team.

Refund Processing

Where a refund is agreed upon, the following timelines apply:

• Refund approval is communicated in writing within 5 business days of claim resolution.
• Bank transfers are initiated within 10 business days of refund approval.
• Actual credit to the buyer's account may take an additional 5 to 10 business days, depending on international banking processing times.

Refunds are processed in the same currency and to the same bank account from which the original payment was received, unless otherwise agreed in writing.

Non-Refundable Deposits

Advance payments (typically 30 to 50 per cent of the order value) are collected to initiate production and secure raw materials. These deposits are non-refundable in the following circumstances:

• The buyer cancels the order after production has commenced.
• The buyer fails to provide required approvals (colour, sample, packing) within the agreed timeline, resulting in production delays or inability to execute.
• The buyer requests specification changes after production has started that render the existing production unusable.

In cases where production has not yet commenced and no raw materials have been procured, a partial or full deposit refund may be considered at Pinky Textile's discretion.

Dispute Resolution

We aim to resolve all commercial disputes through direct negotiation in good faith. If a resolution cannot be reached through direct discussion, the following procedure applies:

1. Mediation: Both parties agree to attempt mediation through a mutually acceptable mediator before pursuing formal legal proceedings.
2. Arbitration: If mediation is unsuccessful, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Bhagalpur, Bihar, India.
3. Governing law: All disputes shall be governed by the laws of the Republic of India.

For international clients, the dispute resolution mechanism specified in the individual purchase contract or supply agreement shall take precedence over the above procedure.